Distribution Center
Lashback
When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers
Cool It
Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer
PRIVATE EYES
When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several
ALL IN THE FAMILY
When the holiday season draws near, magazines dispense healthy doses of advice on how to survive family gatherings. Clearly, these are hugely stressful
Crossing the Bar
Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods
Keep IT Happy
When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies
talking heads
Everybody’s going to go wireless. Wires are expensive, and so are the infrastructure, the support personnel, and the office space. Wireless technology
FORBIDDEN CITY
In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger
Ahead of the Game
As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel