The Late Show
Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s
Distribution Center
WELL DEFINED
Estimation Sampling: A mini physical inventory involving 5% to 10% of products. Standard receiving and shipping cut-offs remain. The results are used
ALMOST THERE
THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family
CURTAIN CALL
One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.
Merry Christmas, or Else
According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online
BODY PARTS
The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you
LINE TAMING
It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting
PC Connection to Lay Off 125
Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking
Good & Plenty
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
Pillar to Post
Turnover, technology, and CRM are the three most significant influences in the current call center market.