To keep a closer eye on its service levels, high-end eyeglass frames maker Neostyle has opened a new direct-to-market distribution center in Bradenton, FL, and is now handling U.S. distribution of Neostyle products on its own.
A survey recently conducted by The Call Center School shows that more than 80% of supervisors and team managers in call centers today were moved into that position from frontline agent. While this promotion from within ensures that supervisors understand the call-handling process, care should be taken that the right agents are placed into supervisory positions.
Every call center today is taking a hard look at its bottom line. Budgets and operating expenses are being closely scrutinized and there is growing pressure from upper management to do more with less
New York Gov. David Paterson signed into law on April 15 a provision that will require out-of-state online retailers to collect state and local sales taxes.
Operations and fulfillment is all about people,according to Bruce Breckbill, vice president of direct sales for hardware, home goods, and gifts cataloger Lehman
Every merchant wants their contact center to be better than average. So how do you get yours to break away from the middle of the pack? Focus on quality and balance, says Jay Minucci, vice president of consulting services for International Customer Management Institute.
What do P.T. Barnum, Billy Idol, and catalog operations have in common? The answer was in magician/illusionist Jim McCafferty’s keynote yesterday at the NCOF show in Orlando, FL.
Current USA said its deal to buy troubled gifts merchant Lillian Vernon will close Thursday, and that it will keep the Virginia Beach, VA-based company’s operations center open.
Solidus Networks, which recently filed for bankruptcy late last year, has shut down its Pay By Touch biometric payment service.