The Ergonomic Effect
Still not convinced of the benefits of ergonomic programs among contact centers? Many studies over the years have demonstrated the positive effects of ergonomics. Some are highly documented. Some are anecdotal. Here
Fulfillment
Why Zappos.com is A Service Star
If you build a company on the basis of service, you can branch into other areas, says Alfred Lin, chief operating officer/chief financial officer of the $850 million shoes merchant Zappos.com.
Bill Would Let Merchants Negotiate Credit Card Fees
Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress last week may not be the best way to get it.
The Importance of Import Safety
Fueled by the media frenzy about the many product safety problems with imports, 2007 was truly
What You Didn’t Know Can Hurt You
When it comes to your supply chain–and more specific–your warehouse operations, you never want to hear the words
Forecasting Call Center Workloads
Accurate forecasting is the most important component of workforce management software and call centers are inherently susceptible to the inaccuracies of call volume forecasting.
It’s NCOF Time Once Again!
In a tough economy with rising costs of doing business everywhere you turn, smart retailers look to their colleagues and industry experts for that nugget of information
Tips on Warehouse Design
If your company is not reviewing every possible way to streamline operations, then you
Operations is the Hub of Optimization
Randy Strang, Vice President, UPS Customer Solutions, shares his view on the challenges facing today’s operations personnel, the role of third-party logistics providers (3PLs), and other critical topics that affect the supply chain.