Study Predicts Growing Demand for Protective Packaging

| MCM staff

A new study from market research firm Freedonia predicts that demand for protective packaging in the U.S. will grow 4.6% annually over the next four years. The protective packaging industry will increase from $4.1 billion currently to more than $5 billion by 2012.

A Look at Two New Systems from the U.K.

| Ernie Schell

Two systems making their debut on Multichannel Merchant’s upcoming annual software roundup are imports from the U.K.: 1) Omnica, a new solution developed on the Microsoft Axapta platform, and represented in this country by nFocus in Deerfield, IL; and 2) the ActiveSeries, a suite of veteran SQL/Server applications installed in several dozen U.K. facilities, represented here by Datamann in Wilder, VT.

E-Learning Systems Revolutionizing Call Center Training

| Patrick Barnard

It wasn’t until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many small to medium sized business have also discovered the many advantages it brings for improving agent performance.

Survival Tips for Supply Chain Professionals

| MCM staff

Recently, APICS The Association for Operations Management released a report outlining the top five ways manufacturing and supply chain professionals can succeed at their jobs and gain job security.