Logistics Infrastructure Is Imperative for New Online Businesses

| MCM staff

For more than a decade, entrepreneurs have looked to the Web as the ultimate gold mine for starting a new business. While many early e-tailing ventures have gone by the wayside, entrepreneurs remain undaunted. Every day, they are launching new online businesses. And many of those ventures are succeeding.

Two “Can’t Miss” Sessions at NCOF 2008

| MCM staff

Nearly 20 years after its beginnings, the 2008 National Conference on Operations & Fulfillment (NCOF) continues to offer attendees a wealth of opportunities to benchmark themselves against competitors, share ideas with colleagues, and find new and exciting ways to improve operations, as well as their bottom lines.

The Ergonomic Effect

| MCM staff

Still not convinced of the benefits of ergonomic programs among contact centers? Many studies over the years have demonstrated the positive effects of ergonomics. Some are highly documented. Some are anecdotal. Here

Why Zappos.com is A Service Star

| Jeff Morris

If you build a company on the basis of service, you can branch into other areas, says Alfred Lin, chief operating officer/chief financial officer of the $850 million shoes merchant Zappos.com.

Forecasting Call Center Workloads

| Bob Webb

Accurate forecasting is the most important component of workforce management software and call centers are inherently susceptible to the inaccuracies of call volume forecasting.

It’s NCOF Time Once Again!

| MCM staff

In a tough economy with rising costs of doing business everywhere you turn, smart retailers look to their colleagues and industry experts for that nugget of information