Fulfillment

If your company is not reviewing every possible way to streamline operations, then you

Randy Strang, Vice President, UPS Customer Solutions, shares his view on the challenges facing today’s operations personnel, the role of third-party logistics providers (3PLs), and other critical topics that affect the supply chain.

Inventory is cash on pallets for companies, and if the inventory is not in motion, it is doing the company no good. In a perfect world, inventory is non-existent. If supply and demand are in sync, there is no reason to inventory any product. Alas, that is only in a perfect world.

With a slowing economy and rising transportation costs, today

A systematic surveying process will help you better understand customer perceptions of your contact center

As U.S. markets continue to expand abroad due to increased overseas demand for American products, globalization, and other economic forces, operations managers are being thrust into the strange new world of international distribution.

In most contact centers, it is far more cost-effective for employers to retain a good agent than to recruit a replacement. Therefore, keeping employee satisfaction and morale at a good level is a common business goal.

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2007 was a big year for mergers and acquisitions in the transportation and logistics sector.

Dozens if not hundreds of possible threats to your supply chain that could significantly disrupt the flow of your merchandise so it is NOT at the right place at the right time–when your customer is ready to buy.