Fulfillment

A benchmark is a standard or point of reference used in measuring factors such as quality, productivity, service, or cost. Benchmarking, therefore, is the process of comparing an existing business process with internal or external benchmarks in order to

Without the right people, your operation is doomed. But how can you ensure that you’re getting the right people? According to Framingham, MA-based operations consultant Wayne Teres, you should

Order fulfillment is the most costly process in the distribution center. How can you increase throughput or reduce head count? First, map your current processes. Second, identify the methodology of your picking processes

Is operational excellence an illusive dream? I think not, but it is a definite commitment of time and talent every day. Below are five steps that will help you achieve this goal.

Taking environmental issues into consideration when making business decisions is gaining popularity not only as a way for companies to be more socially responsible but also as a strategy capable of producing tangible bottom-line business benefits.

Feedback from either employees or customers is a gift. And if you use it well, it

Organizations must rest upon a solid foundation, one that drives management practices, technology acquisitions, and customer relationships. Without a foundation, contact centers will crumble due to increasing costs and decreasing customer and employee satisfaction.