Organizations must rest upon a solid foundation, one that drives management practices, technology acquisitions, and customer relationships. Without a foundation, contact centers will crumble due to increasing costs and decreasing customer and employee satisfaction.
Five years after dumping its Fingerhut stable of catalogs and Websites, Federated Department Stores is once again embracing the direct channel in a big way. Want proof?
The drive towards the
Do maintenance and service play a role in your operations as you run your material handling equipment? Do you adhere to the service schedule recommended by the manufacturer? If not, you may be costing yourself a lot more money – both in repair costs and downtime – than is necessary.
Time Life Music and Books, a former sister company of Lillian Vernon Corp., will discontinue third-party fulfillment operations with the gifts, home decor and toys cataloger effective Aug. 31.
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which MULTICHANNEL MERCHANT
We at Multichannel Merchant are proud to present the National Conference on Operations & Fulfillment (NCOF) so proud, in fact, that we’ve decided to create
Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National
Many companies say they value their employees, but Lehman’s, a purveyor of hardware, home goods, and gifts, shows it. Our company culture is such that
Catalogers are getting whacked hard with the new postal rate hike. The U.S. Postal Service Board of Governors (BOG) on March 19 approved the majority