Fulfillment
The Case for a Hosted Contact Center System
Hosted contact center systems have gained popularity as a more flexible, cost-effective choice than premise-based hardware systems. Comparing the two options, however, is often akin to comparing apples to arugula.
Protecting Your Company with VoIP Call Recording
Recent technology advancements have greatly improved the quality of voice over Internet protocol (VoIP). In the past, using an Internet service to implement a type of voice telephone service was a poor substitute for traditional voice telephone service. The quality of VoIP was very unreliable, and the connection between two or more callers was difficult. VoIP was primarily a niche service used by companies seeking an inexpensive means for overseas calling.
Hershey Outsources Direct Jobs, Plans Layoffs
Approximately 50 employees in the catalog and online gift department at The Hershey Co. will be laid off, a result of the chocolate company
Keeping Store Staff
In an industry infamous for high turnover rates and seasonal staffing, retailers continually face the challenge of hiring and retaining store employees.
The ABC’s of Press Checks
Anyone who’s been disappointed in how his catalog looks as it rolls out of the printing plant on its way to the mail house knows that certain sinking
Long Tails and Passing Shows
When Ronnie Lane died in 1997, Amazon.com sold only books, Google was still the research project of a pair of Ph.D. candidates, and MySpace wasn’t even
Spotlight on NCOF: The Impact of Sarbanes-Oxley on Fulfillment
John Hill, principal of Toledo, OH-based supply chain process improvement firm ESYNC, talks about the impact of Sarbanes-Oxley on fulfillment.
What Is a Quality Call and How Do We Know When We Have One?
Quality is more than what happens within a phone call in today