Fulfillment

In part one of this two-part series, we discussed the first five steps required for a customer communications checkup. We pick up in this edition with the five more strategies.

Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.

As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider

There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.

RFID is the hit reality series for the warehousing industry. Everyone has been watching it to some degree

A general once said, “Amateurs talk about tactics, but professionals study logistics.” While this is no doubt true in combat, it would be fairer and more accurate to say that, in business, successful firms focus on their core mission and leave logistics to professionals. That

A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company

Most of the direct world uses internal fulfillment. Many companies don

Are you prepared for last minute changes that are sure to occur with agent scheduling? This is a universal problem that all centers face. It can be especially challenging for those without an automated solution for agent scheduling