Examining the Realities: An Analysis of Today’s Call Center Metrics
Contact centers are data-rich environments, with detailed information available from a multitude of systems on every minute step of each interaction
Contact centers are data-rich environments, with detailed information available from a multitude of systems on every minute step of each interaction
In a letter obtained by the O+F Advisor, United Parcel Service (UPS) chairman/CEO Michael L. Eskew says his organization is being incorrectly depicted as the villain in the postal reform issue.
If you’re a vice president of logistics, chances are you’re walking around with a few more dollars in your pocket than your counterparts, at least according to 2006 Warehousing Sales and Wages guide from the Warehousing and Education Research Council.
As expected, President Bush signed the Security and Accountability for Every Port Act (SAFE) into law on Oct. 13. Congress passed the legislation on Sept. 30, by a vote of 409 to 2 in the House of Representatives. In May, the U.S. House of Representatives overwhelmingly voted to pass H.R. 4954, the Security and Accountability for Every Port Act.
Many businesses are unaware of how much they could save by choosing UPS Hundredweight or FedEx Multiweight when sending merchandise on partial pallets, or less-than-pallet loads (LPLs).
Last week the U.S. Postal Service released details of its pending rate case, which if approved will be implemented in mid-2007.
Is your distribution center cramped? Or do you think you might save substantially on your outbound shipping costs by moving into a DC? A warehouse relocation may be just the thing for you. But before you go breaking ground or signing lease papers there are factors worthy of consideration: inbound transportation costs; labor cost, availability and peak staffing needs; facilities costs; state and local government incentives; and risk evaluation to your business. Marketers must evaluate all these factors to see how they impact the total savings or costs for the potential move.
As the postal reform issue comes down to its waning days in the 109th Congress, the war of words between the Direct Marketing Association and the United Parcel Service grew more heated on Sept. 29, with DMA president/CEO John Greco Jr. issuing a pointed statement:
Imprintable sportswear distributor Broder Bros. announced Thursday it acquired