Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
What is an optimal order fulfillment strategy to deploy in your organization? Since we are not living in a world of infinite supply, this is an important question for every enterprise to consider, as the ramifications can be significant.
A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.
Import cargo volume at the nation’s major retail container ports is expected to increase 8.3% this month over the same time last year as consumers begin their holiday shopping. That’s a dramatic difference from this time last year, the National Retail Federation says.
Typical software tools today combine collaborative content tools and project management tools. Here’s why collaboration and project management is a “mind set”, and should not be an opinion to allow managers to work outside the system.
The most important way to gauge your DTC fulfillment operations: Benchmark against yourself to show relative improvement as the business grows and changes.
A week after it took a majority stake in ecommerce logistics provider Jagged Peak, Singapore Post announced an agreement to acquire TradeGlobal, an omnichannel provider of end-to-end ecommerce services. Here’s what it all means for U.S,-based merchants who are looking to grow their cross-border sales.