Workforce System Boosts Golfsmith’s Contact Center Efficiency
When Golfsmith was facing challenges with staffing in its contact center six years ago, it decided to implement a workforce management system.
Fulfillment
Chocolatier Relaunches Mavrakos Brand
Chocolate Chocolate Chocolate has revived a legendary local brand after a 25-year hiatus.
Strengthen Your Post-Sales Supply Chain
Companies that want to compete in an increasingly globalized marketplace need an effective, efficient supply chain to get their products into their customers
Best practices in returns management
Not only are returns a drain on profitability, they are also highly inefficient. Returns typically require additional handling from many resources, including distribution, warehouse operations, customer service, finance and even sales and marketing
Educators Resource Sings the Praises of its WMS
Educators Resource has strengthened its back-end operations and fulfillment infrastructure with a new warehouse management system.
PC Mall Settles in to Chicago Call/Sales Center
While most contact centers can be found in more remote or suburban locations, PC Mall moved to a new call center and sales facility in downtown Chicago in September to capitalize on the city
Why Some Merchants are Saying Yes to SaaS
When determining your total e-commerce spend, you have to identify all online expenses, such as IT costs, personnel for marketing and merchandising, content and outside services, among other things.
Why Some Merchants are Saying Yes to SaaS
Is SaaS for you? Curt Barry spells it out for you right here.
Manage Your Call Center From the Outside In
It’s always best to manage your call center with an “outside-in” perspective. Kathryn Jackson tells us why.
Supply Chain Funds Slow in September
Supply chain cash flow has slowed, reversing a four-month trend, according to an October 2009 Supply Chain Index (SCI) report from community-driven business information company Cortera.