The ABCs of Preventing Shipping Damage, Part I
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
Operations & Fulfillment
Increased Shipping Costs Continue to Affect Merchants
Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?
DSW Launches In-Store Pickup and Ship-to-Store
eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.
Is Your Customer Service Performance Building Confidence and Loyalty?
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
5 Things the Holidays Can Teach You about Personalization
Initial reports indicating in-store sales were down this Black Friday, while accurate, don’t paint a full picture of the retail climate this holiday season.
Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Innotrac Talks Cyber Weekend and Beyond
Brent Dorfman, Vice President of Innovation with Innotrac, talks Cyber Weekend ecommerce results with Multichannel Merchant Senior Editor Mike O’Brien.
5 Must-haves for a Retailer Mobile Payment Solution (And Why Apple Pay Falls Short)
The point-of-sale has long been a battleground for retailers. Retailers want control over the payment process, but card networks and banks call the shots.
Social Media in Japan: A Primer
Maintaining social media accounts for marketing and customer service is a “must-have” for businesses these days.
Vista Equity Simultaneously Buys MarketLive and Shopatron
Vista Equity Partners did some pre-Thanksgiving shopping: On Nov. 25, the private equity firm acquired both MarketLive Inc. and Shopatron. Here’s how Vista Equity envisions integrating Marketlive with Shopatron.