3 Steps to Establishing a Profitable Order Fulfillment Process
In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.
Operations & Fulfillment
Tips for Avoiding the Island of Misfit Ecommerce Deliveries
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
Editor’s Notebook: Black Friday and the Parkin’ is Easy
Managing Editor Tim Parry never thought he’d go to one mall and one shopping center with a major discount store on Black Friday and not have to deal with horrific traffic, angry mobs, and find a parking spot. Here’s more about Tim’s omnichannel Black Friday.
Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day
A new Parry Family tradition began this Thanksgiving Day. This was the first time in about 10 years that my wife, Ursula, was not doing double-duty as a float escort … Continue Reading →
Consumers Will Pay for Better Customer Service from Preferred Brands
A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.
Dematic to Acquire Reddwerks
Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.
Achieving Profitable Fulfillment: 5 Questions to Consider
What is an optimal order fulfillment strategy to deploy in your organization? Since we are not living in a world of infinite supply, this is an important question for every enterprise to consider, as the ramifications can be significant.
3 Barriers That Stifle Customer Conversions
Ultimately, this path to ecommerce success is driven by improving the customer experience. Here’s why merchants need to remove certain barriers to customer conversion, which will create ways for increasing revenue.
Week in Review: Is Black Friday’s Demise Over Exaggerated?
Is this the last-ever year Black Friday, or is the end of America’s biggest shopping day nothing but speculation? Click here and find out how the role of Black Friday is changing, and other news that shaped the week.
Retail Operations Needs Closer Partnerships with Other Departments
A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.