French Supply Chain Giant Geodis to Buy OHL
Continuing a recent trend in logistics consolidation, France’s supply chain giant Geodis plans to acquire U.S.-based 3PL OHL for an estimated $800 million.
Operations & Fulfillment
Coyote Acquisition Helps UPS with Backhaul, Peak Season Demand
The ability to buy its way into the full truckload (FTL) brokerage sector and provide backhaul services are what led UPS to its $1.8B Coyote acquisition.
Is Order Attribution a Waste of Time and Money?
In his 2008 book Buyology: “Truth and Lies about Why We Buy,” Martin Lindstrom concluded that 85% of our buying behavior is dictated by emotion, not rational thought.
How to Deliver an Excellent Customer Experience
It’s no secret that competition in online retail sales is a cutthroat business. Here are ways you can succeed at customer experience and beat the competition.
Startup Wonolo Gives Ecommerce Firms On-Demand Staffing
Startup Wonolo, an app that matches workers with available temp positions, has based much of its growth on ecommerce firms needing fulfillment staff.
Nordstrom Highlights Omnichannel Experience in Q2 Gains
Nordstrom is making the customer the center of its strategy as it focuses on creating a differentiated experience in each of its businesses, executives noted while delivering a strong second quarter report.
O+F Advisor Distribution Center Roundup, Aug. 17, 2015
A listing of recently announced B2B and B2C distribution center and fulfillment center expansions, additions and closures.
Week in Review: Is an Exclusive Tmall Deal a Good Move for Macy’s?
Macy’s is heading East… to China. The department store retailer has formed a joint venture with Fung Retailing Limited and will have its own online store on Alibaba’s Tmall Global platform. But is exclusivity good or bad for Macy’s, or any brand?
Fake Target Customer Service Guy Trolls Haters
Haters gonna hate… And sometimes, a troll comes to the rescue, as Facebook user Mike Melgaard did for Target. But Melgaard taught Target’s customer service team a lesson, too: Don’t fall asleep at the wheel.
NASA Helps Google Skirt Drone Testing Rules
Google has been quietly conducting drone testing for the past year through a deal with NASA, effectively skirting FAA rules that Amazon has been abiding by.