Don’t Just Personalize Customer Experiences, Localize Them
Every brand knows that broad, blanketed marketing messages are no longer effective. Personalized customer experience is becoming more vital than ever to an organization’s success.
Operations & Fulfillment
UPS to Acquire Coyote Logistics for $1.8 Billion
UPS will acquire Coyote Logistics, a technology-driven, non-asset based truckload freight brokerage company, for $1.8 billion from Warburg Pincus.
Hermes Strengthens Parcel Business in Russia in Concert with European Expansion
Hermes has announced new actions to strengthen its parcel business in Russia. As part of its overall European expansion strategy, the retail and logistics services provider has acquired the 49% share held by DPD in Hermes-DPD Russia. Under the terms of the agreement, DPD will continue to handle logistics transport services in Russia.
Are You Holding Onto Your Fulfillment System Too Long?
Your OMS or ERP system may be right for your call center, merchandisers and web integration. But are the requirements the same as they were 10-15 years ago?
Retail Bloopers and the Role of Attribution in Delivering an Omni Experience
Retail bloopers cause frustration for customers but are also a real threat to understanding the influence marketing is having in the entire customer journey to conversion.
EU Probing FedEx’ Proposed Acquisition of TNT Express
The EU is investigating whether FedEx’ proposed acquisition of TNT Express would be an anti-competitive deal in the European parcel delivery market.
Week in Review: eBay Now Same-Day Service Grounded
eBay has pulled the plug on its eBay Now same-day delivery pilot programs, but is still exploring solutions that fit better with its 25 million sellers. Here’s a look at this weeks’ news, commentary and events that shaped the direct-to-customer world… and more.
Ecommerce Innovation Happening Around the World
Forrester analyst Zia Daniell Wigder told Growing Global attendees that ecommerce innovation is not just U.S.-based but distributed widely around the globe.
UPS Beats Q2 Earnings Estimate Even As Revenue Falls
UPS’s Q2 earnings beat analyst estimates, even as revenue was slightly below expectations. Its B2B business gained from ecommerce, omnichannel and returns.
UPS Access Point Network Expands to 100 Cities
UPS is expanding its Access Point pickup program to 100 U.S. cities by the end of 2015, with 8,000 locations here and 22,000 in 10 countries worldwide.