Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U.S. or overseas. Here’s why you need to also think about a PCI compliant cloud-based payment processing solution.
As retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking. Here’s a look at why 74% on online retailers fail to build customer relationships that drive repeat purchases.
ShopRunner has announced a new partnership with Alipay which will pave the way for Chinese online shoppers to buy directly from U.S. retailers’ ecommerce sites. Here’s why the ShopRunner-Alipay strategic partnership solves historic pain points for both Chinese consumers and U.S. retailers.
Postmaster General and Chief Executive Officer Patrick R. Donohoe has decided to retire, and will be replaced by Megan J. Brennan, the current chief operating officer of the United States Postal Service. Here’s a look back at Donohoe’s accomplishments with the USPS, and a look at what Brennan brings to the table.
Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.
Google confirmed that Tom Fallows, the head of Google Express, its same-day delivery service is leaving for Uber, a car-hailing service. See what this will mean for Google Express.
A USPS data breach this fall affected personal information of up to 800,000 current and former employees as well as regulatory groups that oversee it, the agency reported. However no customer credit or debit card information was compromised, and USPS operations were not affected.
Amazon has begun testing package delivery in San Francisco and Los Angeles, see what this could mean for them.
With online retailers shipping more products to their customers, the demand for package service has grown. The USPS is adding package delivery on Sundays to prepare for the heavy shipping season.
Want to know which carrier will be open, closed or have changed service this holiday season? This infographic by ShipStation, gives all this information to help retailers get orders and presents out on time.