Inefficiencies in customer service offerings cost businesses millions of dollars each year. After reading this article by Joseph Schnaufer from cleverbridge, you will walk away with the tools needed to reduce rates in the contact center.
Newgistics has announced a partnership with ShipStation, a web-based shipping solution for online merchants.
The Office of the Inspector General has announced that the United States Postal Service will end its same-day delivery pilot program, Metro Post, throughout the San Francisco area due to insufficient participation.
The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.
Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.
While the U.S. Postal Service ended the first quarter of 2014 with a net loss of $354 million, its shipping business increased by 14%. This growth, UPS said, was fueled by an increase in online shopping and Sunday deliveries in limited U.S. markets.
2014 will be the year that mobile devices further blur, obscure and shred the line between physical and electronic retail. Here are five reasons why.
Life isn’t a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace.
Online retailers are sprinting towards the day when they can offer consumers products anytime, anywhere and as quickly and affordable as possible. In the next few months we will see many big ecommerce players continue to pour funding into delivery projects that will bring instant gratification to the consumer. Here is a look at just some of those projects and tops trends we can expect to see for package shipping in 2014.
Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal analyst Sucharita Mulpuru doesn’t expect history to repeat itself in 2014. Here’s why lofty delivery expectations taxed the carriers this holiday season.