“We encourage the new 113th Congress to make postal reform an urgent priority, and to work steadily toward the quick passage of reform legislation,” said Postmaster General Patrick Donahoe. “We will continue to work with leaders of our House and Senate oversight committees and all members of Congress to help make this happen.”
Looking back at 2012, a handful of trends have dominated headlines in the ecommerce and retail space. These include the so-called omnichannel experience for consumers across all touchpoints, heightened privacy concerns and the use of big data to increase customer engagement and drive sales. While progress has been made in all three areas, none of them will come to fruition by the end of 2013.
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
FedEx reported a 12% profit loss in its second quarter. The shipping company said the decline is due in part to Superstorm Sandy that paralyzed much of the East Coast this fall. Although FedEx saw a profit loss last quarter, the Memphis-based company said it expects to see a record setting holiday season.
A new survey of online shoppers revealed consumers have higher expectations of online shopping than ever before. ShopRunner conducted the survey and found that consumers are not concerned solely about free shipping on purchases, but free return shipping is increasingly at the forefront of their needs.
An internal email inside an unsealed class-action lawsuit alleges that FedEx has been overcharging many of its commercial and government customers for years. The plaintiffs in the lawsuit are claiming that the shipping company violated federal civil racketeering laws and are seeking three times the amount of the overcharges.
In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it
Free Shipping Day is Dec. 17, and more than $1 billion in ecommerce sales will be generated that day. To score sales wins on Free Shipping Day, merchants need to promote what discount they offer widely, while at the same time clearly communicating deadlines and limitations.
Dec. 10 is the busiest shipping day of the year for FedEx and according to an article by CNBC, couriers and drivers will be responsible for 19 million packages on that day alone.