In the not so distant past, the shipping department would get a new product from the conveyor, find a large enough box from stock, insert the product, add packing material, seal it and label it for pickup by the carrier. This method often meant that the shipper paid a higher cost than necessary. Today an experienced shipper will consider a few important things BEFORE reaching for a box and the packing tape.
The contact center industry has officially entered the next evolution of customer engagement and many are on a mission to figure out how best to implement these new and emerging technologies to service our digital customers. If your contact center is looking to launch or advance a social CRM program, here are 4 tips to remember.
Implementing an order management and fulfillment solution is a team effort, which requires solid project management to identify all necessary steps that should be assigned to a timeline along with designations of responsibility.
Among the many potential benefits of BI: Honing inventory and reducing costly back orders; a better understanding of the costs of core (never-out) products within broad SKU assortments; and a better understanding of merchandising and marketing results by catalog and digital channels.
The Holy Grail of multichannel commerce is unifying databases to simplify both the management of all business data and the operation of systems that rely on it, thus eliminating independent data silos that segregate data and require duplication of effort
Your order fulfillment operations are as critical a piece of the customer experience as your front-end activities. The accuracy, appearance, and delivery time of your shipments will ultimately affect customers
It’s only May, but it’s never too early to start for merchants to start planning for the crush of the holiday season. Here are 5 things you can start doing now to effectively manage your inventory and fulfillment operations this holiday season.
Warehouse management systems are complicated and labor-intensive to implement, with long timelines and few dates available for go live. As a result, merchants often decide to take their implementations live with only the essentials in place and a long list of
Shipware announced four new partners, Miva Merchant, PrestaShop, LemonStand and Virtuemart, have joined them in providing Enterprise Logistics for Everyone, a push that seeks to help ecommerce merchants increase revenue opportunities by outsourcing shipping and fulfillment.
For many businesses, the social media component is a critical element for their contact center. As a contact center is the extension of the brand, social media is an extension of the service. It is one more form of interaction that today