Is your distribution center ready for holiday 2011? How about your contact center? Are your front end and back end in sync with each other? Even if you think you’re ready to roll, you may not be. Multichannel Merchant senior writer Tim Parry caught up with GJM Associates president George Mollo at the NEMOA Fall Conference Sept. 21 in Quincy, MA to talk about holiday preparedness.
Before the busiest part of the season kicks in to full swing, it
A House of Representatives subcommittee approved legislation Wednesday to end Saturday mail delivery.
What does a potential USPS shutdown mean for multichannel merchants that rely on the catalog channel? Multichannel Merchant senior writers Tim Parry and Jim Tierney went to the NEMOA Fall Conference in Quincy, MA on Sept. 21 and asked that question to five retail industry leaders.
President Obama is trying to lend a helping hand to the cash-strapped U.S. Postal Service. But his proposals revealed this week aren
Customers have become more sensitive about real service, real added value and whether they are actually getting value for their money
When scheduling seasonal staff for your contact center, employees must understand exactly how set or varied his or her schedule is going to be
What’s generally negotiable
Many ecommerce companies will experience dramatic increases in order volumes this holiday season. This video by Integrated Distribution Services discusses some helpful ways to prepare your fulfillment operations for the rush of orders you may see.