Amazon Adds 15 Fulfillment Centers
Just when you think Amazon.com can
Operations & Fulfillment
Purolator Expands Operations with Minneapolis-St. Paul Branch
Logistics provider Purolator International has expanded its U.S./international territory with the opening of a new facility in Minneapolis-St. Paul
Report: USPS Can Save $4.5B with Curbside Delivery
How could the cash-strapped U.S. Postal Service save at least $4.5 billion a year? By moving from door-to-door delivery to curbside delivery, according to a USPS Office of Inspector General self-initiated audit to review modes of delivery.
Redefining the Call Center in a Web 2.0 World
Social media blurs the lines between marketing and customer care. The people using social platforms to network with each other want a seamless experience when they connect with companies
Crutchfield Saves on Shipping Costs with StarchTech
Chris Groseclose recalls talking to a sales representative at a warehousing conference in 2006 about a new kind of environmentally friendly packing material that could save his company in fulfillment expenses
Training Your Reps to Handle Live Chat
Your contact center reps should be well trained to handle live chats, since it
Order Management Systems Evolve for a New Multichannel World
2011 Order Management Software Roundup
PMG: USPS Needs Congress’s Help
The United States Postal Service can’t begin to gain profitability without help from the federal mandates that hold it back, Postmaster General Patrick Donahoe told attendees at the National Catalog Forum held June 21-22 in Washington by the American Catalog Mailers Association
UPS, Forrester Research Reveals Free Shipping Trends
Parcel delivery giant UPS commissioned Forrester Research to do a study on retailers and free shipping offers. Forrester Research principal analyst Sucharita Mulpuru and UPS marketing manager Kiel Harkness released their findings last week at IRCE 2011. Here are the five key findings of the report.
Disaster Planning for Your DC
You know you should have a plan in place should disaster strike your offices or distribution center, but too many companies are ill prepared. The flooding and tornados that swept parts of the country this spring should remind us all how vulnerable we are