Putting a Cap on Calls Resolution
You know why you should strive for first-call resolution, and if you read our last article (https://multichannelmerchant.com/opsandfulfillment/advisor/first_call_0129/index.html), you know how to do it. This week we
Operations & Fulfillment
8 Things An ELS Vendor Will Never Tell You
A daily battle goes on in distribution centers and manufacturing plants all across the country between unmotivated workers and the supervisors that lead them. The supervisor wants them to work harder but typically isn
Fairytale Brownies on seasonal staffing
Multichannel merchants typically have to have their holiday season staff in place before the fall. How do they do it? We asked Phoenix-based Fairytale
THE NEW SCHOOL
Thinking of buying a new CRM system? Save your money until your employees know what they’re talking about. Technology alone won’t help you provide customers
Lifetime Brands consolidates operations with new DC
Lifetime Brands, a marketer/distributor of consumer home products, is taking over its own fulfillment with the opening of a new distribution center. The
Borders to run its own site
Borders is breaking away from online giant Amazon.com. During a session at National Retail Federation’s annual conference last month, Borders vice president
Build a better sweater
You can’t blame merchants for being reluctant to take risks going into this past holiday season, and few did. Now many are paying for it with reports
In Praise of 3PLs
No doubt about it, 2008 will be a challenging year for business. With the Fed forecasting inflation rising between 1.7% and 1.9% in 2008 while GDP grows at a sluggish 1.8-2.5%, companies will need to be tightening their belts and looking for ways to make a profit anyway they can.
Miles Kimball Meets Seasonal Fulfillment Challenges
For gift catalogers, the holiday season is the busiest time of the year in the distribution center. We decided to check in with some mailers to see how their operations fared for the final months of 2007. Tim Little, vice president of operations for Oshkosh, WI-based gifts and housewares merchant Miles Kimball spoke with MULTICHANNEL MERCHANT
Liquidation Tactics for the Holiday Hangover
Many retailers fell well short of holiday sales plans that were fairly conservative to begin with. What does that mean? Challenges from 2007 are extending into this year during the final phase of the product life cycle: markdown and liquidation of unsold merchandise.