Lifetime Brands Consolidates Operations with New DC
Lifetime Brands, a marketer/distributor of consumer home products, is taking over its own fulfillment with the opening of a new distribution center.
Operations & Fulfillment
Post-Season Audits, Part 2: Reducing Costs in the DC
With the peak volume of the holiday season over, you should have just about finished your post-season audit of your operation.
Send them packing
Packing is a simple task requiring little or no thought: You pack the goods, seal the box, and send it to the shipping department. Right? Not quite. This
Give me the Goods
Inventory is most likely the largest balance sheet asset in your company. How well you plan, purchase, and manage your inventory largely determines your
Victoria’s Secret’s DC woes mount
Problems with its new distribution center continue to plague Victoria’s Secret Direct. Because integration issues in the DC are preventing the women’s apparel merchant from meeting expected volume, it is reducing catalog circulation to suppress demand.
Conducting a Post Season Audit, Part I
Although the 2007 holiday season hasn
Call Center Customers: The Waiting is the Hardest Part
The gap between customers’ perception of waiting time and actual waiting time has been clearly conceptualized but rarely measured.
The Night Before Christmas, Operations Style
Twas was the night before Christmas, when all through the warehouse,
Not a forklift was stirring, not even a mouse.
Survey Says: Shoppers Reward Return-friendly Retailers
It will surprise no one that customers prefer to shop at merchants that make it easy to return goods. But a recent survey from returns management systems provider Newgistics backs this up.
Elfing It Up at Lands’ End
To liven up the holiday order experience for both customers and telephone representatives, Lands