This is the first of a two-part series. This article examines how establishing receiving practices can increase your bottom line. Part two will discuss how to use this information to improve your operation and your profits.
Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support
In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect
As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban
Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics
The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product
As we roll into 2007, paper prices are holding steady or in some cases being discounted. But with mill inventories significantly down for this time of
Inventory management and forecasting are strategic issues. Companies that recognize this fact can typically provide higher levels of service to their
Multichannel Merchant will be previewing the smartest practices and other need-to-know information from the 17th annual National Conference on Operations
Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.