TIDBITS
How Calyx & Corolla packs ’em in When shipping product such as plants, packaging is crucial. That’s why flowers merchant Calyx & Corolla more than a year
Operations & Fulfillment
Keeping vendors compliant
How important is vendor compliance? Imagine the following scenario: An apparel retailer’s shipment of dresses for a catalog drop arrives late; in the
How to Create the Most Effective Call Monitoring Program, Part 2
The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we’ll discuss the monitoring process itself.
IT AND SYSTEM MAINTENANCE IN THE DC
Why is it important to maintain or even monitor our computer systems that operate inside a distribution center? If it
Power Outages Hurt NYC Merchants
A week after parts of New York City lost electricity due to storms, some areas are still in the dark. Fortunately for two multichannel merchants with facilities in those areas, however
Trimming Your Transportation Costs
Along with death and taxes, multichannel merchants can count on rising transportation costs. The chief culprit for increasing costs is fuel, which affects
TIDBITS
Sigma Micro to acquire Quark Commerce Indianapolis-based software provider Sigma Micro agreed to acquire the intellectual property of Quark Commerce software
MATCH GAME the packaging version
Matching a product with a box should be a simple task. After all, people have been sending things in corrugated cardboard for 116 years, and the entire
Benchmarking: shipment vs. delivery
What’s the better benchmark when it comes to shipping the customer’s goods: when the order ships or when the order is delivered? According to a recent
Doubling down on DCs
By nature Doug Eckrote is not a gambler. Neither is the company he works for. So it’s with a tinge of irony that Vernon Hills, IL-based computer reseller