The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we’ll discuss the monitoring process itself.
Why is it important to maintain or even monitor our computer systems that operate inside a distribution center? If it
A week after parts of New York City lost electricity due to storms, some areas are still in the dark. Fortunately for two multichannel merchants with facilities in those areas, however
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Sigma Micro to acquire Quark Commerce Indianapolis-based software provider Sigma Micro agreed to acquire the intellectual property of Quark Commerce software
Matching a product with a box should be a simple task. After all, people have been sending things in corrugated cardboard for 116 years, and the entire
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By nature Doug Eckrote is not a gambler. Neither is the company he works for. So it’s with a tinge of irony that Vernon Hills, IL-based computer reseller
You might not think that adding something as simple as a barcode label to a carton or a pallet would make a huge difference in your operations. But applying
As vice president of fulfillment for Warren, PA-based Blair Corp., Randy Scalise is responsible for Blair’s men’s and women’s apparel catalogs, including