The buzz from Buzz
Buzz Van Santvoord is the vice president of fulfillment and facility management for 1-800-Flowers.com’s Children’s Group and Plow & Hearth titles. As
Operations & Fulfillment
What’s in storage
There is nothing more frustrating for a distribution manager than walking by dust-shrouded pallets in a prime picking zone. The overly optimistic merchant
Many happy returns?
Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to
Five Mistakes That Will Doom Your WMS Implementation
In the course of implementing numerous warehouse management systems (WMSs) and other software applications over the years, I
Study: Simpler Online Returns Make Happier Customers
Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.
Are You Ready for Holiday 2006?
Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,
Seven Ways to Improve Returns Processing
Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That