Designing Merchant
You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and
Operations & Fulfillment
PC Connection, Red Envelope Warn on Resultss
Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.
TEN STEPS TO ACCURATE SKU PROFILING
SINCE THE EARLIEST DAYS of warehousing, operators have searched for the most efficient method to store and retrieve inventory. For a long time, finding
Distributors Lukewarm on IT
The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research
Industries What’s New
The Martians are Coming! Wal-Martians, we mean. The behemoth retailer, although mired in controversy over labor issues, still tops the list of stores
Analyze This
Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement
Ahead of the Pack
TIRED OF GIVING your loved one yet another sweater for Christmas? Dread the rack upon rack of look-alike items that await you at the mall? UncommonGoods
Win the Best Freight Rates
That carriers’ shipping rates will go up every year is almost as inevitable as the proverbial death and taxes. This year, though, companies aren’t just
Out of Order
Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want
Customer Service
DR. JON ANTONDirector, Benchmark ResearchCCDQ, Purdue University We all have our own stories of customer service nightmares. Our favorite is the time