Backed Up
The holidays are over, and the returns are flooding in. But there are ways to keep those periwinkle turtlenecks from choking your warehouse, says the
Operations & Fulfillment
HELP DESK
The worldwide market for offshore IT services will grow from nearly $7 billion in revenue in 2003 to $17 billion by 2008, reports IDC.
The POS connection
When multichannel merchants add retail locations to their mix, one item topping their to-do lists is choosing a point-of-sale, or POS, system. This is
Customer Service
There’s very little the world can throw at U.S. consumers to keep them from spending money, a reporter for CNN/Money wrote in February 2003. Consumers
Alsto’s joins HSN catalog stable
Highland Park, IL-based Dick Blick Holdings wasn’t seeking to divest its Alsto’s catalog and Web business. But it nonetheless decided in November to sell
Waaay Beyond the Call
IT’S BEEN YEARS since your call center morphed from a simple phone-based organization into a multichannel, multimedia, multitasking behemoth. And you’re
Piece by Piece
In nearly every distribution center in the United States, workers are paid by the hour. While their productivity is (or should be) measured in units,
Alloy Ends 3Q in the Black
New York-based cataloger and marketing firm Alloy reported a third-quarter profit thanks largely to lower operational and legal expenses and higher net merchandise sales
opinion & response
Rosy Deal for Shriver The latest celebrity to have a rose named after her is none other than California’s first lady, Maria Shriver. The daughter of the
Penney Catalog Head Resigns
Two weeks after being passed over for the position of chairman/CEO of J.C. Penney Corp., Vanessa Castagna, chairman/CEO of the company’s stores, catalog, and Internet, resigned.