Best Practices in the Worst of Times
Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic
Operations & Fulfillment
Operations and Management: Sophisticated Self-Service
If you’ve ever subscribed to the Book of the Month Club, you’re familiar with auto-replenishment: The customer places one order and then takes delivery
Cajun Country
WHILE ANDOUILLE SAUSAGE, boudin balls, and authentic Zydeco music may be abundantly available in New Orleans, if you Jones for such stuff in Winnipeg
Opinion and Response
HAVING HIS SAY Steve Sorensen, menswear copy director of Warren, PA-based Blair Corp., on the importance of copy voice. Her voice was ever soft, gentle,
Software Giants Lead Retail Ranking
In any rating of the biggest and the best in retail, it is tempting to go for sales volume and ignore other, less obvious factors. One ranking that does
A WINNING Combination
Three years ago, when Circuit City was puzzling over how to set up its e-commerce fulfillment system, the electronics retailer could have gone in any
You Can’t Keep a Good Man Down
IN THIS DEPRESSING JOB MARKET, I’ve met with numerous managers who are looking for advice, referrals, or sometimes just a pleasant conversation with someone
Shopping in a Coffin-Cold Aisle
THE MOOD at the National Retail Federation’s annual conference wasn’t so much downbeat as might be expected as erratic: up one minute, down the next.
No Peace, No Profits
Aside from the fact that I really don’t like to shop, I made an extra effort to avoid the mall scene over the holidays, and I was not alone. Market research
Three Ways to Go From Bricks to Clicks
It’s the rare merchant these days who doesn’t sell through multiple channels, but the process of coordinating those channels particularly off-line and