Sugar & Spice
But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s
Operations & Fulfillment
opinion & response
It’s the Savings, Stupid Whoever took the potshot at the Sierra Trading Post catalog in the January Backword (Sell Me, Don’t Save Me) was clever but uninformed.
Overstocks Not a Problem
Fears that January would find catalog warehouses brimming with unsold merchandise have been mostly unfounded. Even San Francisco-based Rochester Big &
Found Finds Increased Sales at The Finish Line
Found Inc., a software and services provider that helps retailers drive sales and build customer loyalty by unifying inventory and sales channels, recently
Sound Bytes
O&F: What happened to precipitate the demise of third-party logistics providers such as JCP Logistics, who fulfilled their own products as well as products
Visit O&F’s Online Forum at our Sister Site About.com’s Logistics/Supply Chain Section
Visit Os sister site About.com’s Logistics/Supply Chain section.
Patriotism sends AlbertsGifts.com sales soarings
A roll of toilet paper imprinted with the likeness of Osama Bin Laden and the phrase “Wipe out terrorism!” is one of the best-sellers at AlbertsGifts.com,
ONLINE EXCLUSIVE: Lost & Found
Has the productivity in your distribution center been languishing or even declining? Have you tried worker incentives, mechanization/automation, and new
Peaceable Kingdom
Rick Peterson is a quiet, soft-spoken man who seems to put plenty of thought into his answers. So ask him what it was like to move from a non-union to
Operations and Management: Trimming Some Off the Back End
Between renting and paying the utilities for the distribution center, employing and training customer service and fulfillment staff, maintaining the machinery,