The 3-D Customer
Everything is going digital. Just think of all the little computer chips that surround us in our phones, TVs, CD players, watches, appliances, cash registers,
Operations & Fulfillment
Four Walls, No Windows
This morning’s fluffy white clouds have turned into a full-scale thunderstorm, but it’s only when you walk out the door that you remember your umbrella
talking heads
The emperor has no clothes! The is out in the open. The Internet is at a crossroads. It is readily apparent that there is very little future for e-commerce
Reinvent the Wheel
Merchants have been using customer relationship management since they first set up shop in clean, well-lit caves thousands of years ago. They knew, for
FREEZE FRAME
Nothing much may be a perfectly fine answer to give to an old friend who calls to ask whassup. But if that’s how you describe what’s going on in your
For Whom the Bell Rings
Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer
Rapid Transit
These speedy cost-savers may just be the ticket to race through picking tasks PTL units cost about $200 per light position, and are most often used for
opinion & response
Sour on Service I am a subscriber to Catalog Age and an inveterate catalog shopper. I was also the owner of a mail order fabric business, Jelhlor Fantasy
Providers of the Lost Art, the Sequel
A roll-up company consolidates a number of 3PFs into one Third-party fulfillment (3PF) theory works well on paper, but what about in real life? The rationale
Every Little Thing
Staff at all levels must track and report measurements daily Here’s a different approach for you: Instead of spewing out more grand advice about all the