SAME OLD SHIP
MuseumCompany offered a money-back guarantee for on-time delivery One retailer has only one shipping flavor, vanilla Despite rampaging technology, getting
Operations & Fulfillment
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
Alloy Allies With CosmoGIRL
New York
PC Connection’s Net Income Drops 83%
Merrimack, NH
PC Mall in the Black
Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing
NCOF–The National Conference on Operations & Fulfillment
http://www.ncof.com
Alloy Acquires CASS Communications
New York
SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Talking Heads
Has the current economic slowdown affected your business?
Pearl Harbor Film a Money-maker for MBI
Movie-studio honchos aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces the