Siren Song
In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise
Operations & Fulfillment
Last Tangle in Paris
If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant
SAME OLD SHIP
MuseumCompany offered a money-back guarantee for on-time delivery One retailer has only one shipping flavor, vanilla Despite rampaging technology, getting
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
Alloy Allies With CosmoGIRL
New York
PC Connection’s Net Income Drops 83%
Merrimack, NH
PC Mall in the Black
Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing
NCOF–The National Conference on Operations & Fulfillment
http://www.ncof.com
Alloy Acquires CASS Communications
New York
SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8