Merry Christmas, or Else

| David Pluviose

According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online

LINE TAMING

| Tom Stute

It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting

The Late Show

| David Pluviose

Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s

ALMOST THERE

| Doris Kilbane

THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family

WELL DEFINED

| Tom Stute

Estimation Sampling: A mini physical inventory involving 5% to 10% of products. Standard receiving and shipping cut-offs remain. The results are used

CURTAIN CALL

| Rama Ramaswami

One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.

BODY PARTS

| Bill Petersen

The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you

*WAR GAMES

| Lawrence Dean Shemesh

Would Waterloo have turned out differently if Napoleon had taken along a laptop? Perhaps not, but computer simulation models can serve as advanced tactical

PC Connection to Lay Off 125

| Paul Miller

Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking