talking heads
“What is the top fulfillment concern or challenge that e-merchants face?”I think e-merchants’ biggest challenge is to develop their priorities. For a
Operations & Fulfillment
Apples to Oranges
Should you make or buy a WMS Should you make or buy a WMS? In-house and packaged systems can seem like two completely different species, but you can avoid
TOP OF THE HEAP
Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom
MANUAL LABOR
In most distribution facilities, `hands-on’ means just that, and labor retention is more urgent than technology upgrades. The results of our comprehensive
Run for Cover
Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes
Taming the Beast
International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country
Alternative Media
DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers
Alternative Media
THINKTEK TV PRODUCTS Country Marketing now manages the file of 37,000 buyers from ThinkTek. These buyers have purchased general merchandise products featured
The More Things Change
Historically, the direct-to-customer fulfillment industry has tended to view the outsourcing of fulfillment operations as unacceptable. That attitude
Alternative Media
SIRIUS PRODUCTS TCI Direct is the new manager for the Sirius Products database of active buyers. These more than 650,000 buyers have spent an average