DHL announced plans to resume foreign package delivery in Russia after reaching an agreement with custom officials. Russian express delivery shipments from DHL and FedEx to individual Russian customers had been suspended on Jan. 23 because of stricter customs regulations and procedures.
Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.
Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex.
The U.S. Postal Service has been relatively quiet about its holiday 2013 performance. But last week, the USPS broke its silence, and said it exceeded holiday volume expectations with a higher than projected package volume increase.
Yankee Candle saw trouble with FedEx at least two weeks prior to Christmas, starting with tracking issues that they thought were due to internal system errors. Yankee Candle was also told that FedEx’s Columbus, OH facility was so “overwhelmed” that FedEx had trouble moving packages.
Eight retailers (32%) failed to deliver by Christmas in at least one of the three regions. Of all 75 orders we placed, 12% missed the delivery estimate. And according to StellaService, all but one of these orders were shipped using UPS
Johnny wants a pair of skates, Suzy wants a sled… but if they’re supposed to arrive on-time via a UPS truck, they may be gettin’ nuttin’ for Christmas. UPS posted … Continue Reading →
As more and more merchants focus their ecommerce energy into creating a customer-centric organization, one of the best ways to set yourself apart from the competition is through your returns policy. Regardless of why a consumer returns a good, there are ways for merchants to develop an effective and efficient returns process that keeps customers coming back for more.
UPS’s extensive network is designed to provide for timely and safe delivery of customers’ holiday gifts. Customers can ship as late as Monday, Dec. 23, using UPS air services.
A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015.