Amazon Counters Walmart with Free Same-Day Grocery Delivery for Prime

| Mike O'Brien

Amazon waited an entire month to swing back at Walmart’s new same-day grocery delivery program, making delivery from Amazon Fresh and Whole Foods free for Prime members by eliminating the $14.99/month charge on $35 and up orders. It’s available in 2,000 cities and towns, mostly through Amazon’s 480 Whole Foods stores.

Walmart Expands Prime-Like Grocery Delivery Program Nationwide

| Mike O'Brien

Walmart’s answer to Amazon Prime on the grocery side, Delivery Unlimited, is expanding nationwide, the company said, reaching 1,400 U.S. stores now and 1,600 by the end of the year. The program had been piloted in Houston, Miami, Salt Lake City and Tampa, and will now be in all 200 markets where grocery delivery is available.

Successful Order Management When Selling on Amazon

| MCM staff

As a direct-to-consumer brand you’re facing mounting margin pressure, loss of brand integrity and changing consumer expectations. And it feels like every month there’s a new channel you need to be in. Even so, selling through FBA and SFP can prove lucrative. To help you succeed, here are some order management best practices.

Enhancing Your Ecommerce Network Strategy

| MCM staff

Ever since Amazon introduced Prime in 2005, the company has left everyone else chasing after them, and younger shoppers look for that type of experience everywhere. To succeed, retailers must meet customer demand for an enhanced delivery experience, including whenever possible fast and free shipping and unlimited returns.

Most Shoppers Say Poor Shipping Options Derail Ecommerce Orders

| Mike O'Brien

While the relationship between shipping options and cart conversion or abandonment is well established, the extent of the impact is shown in stark detail in a new report from ecommerce platform provider BigCommerce. More than two-thirds of consumers said they’ve abandoned a purchase based on poor shipping options.

Prime Day Expected to Hit $5.8B in Sales; 250 Retailers Joining the Party

| Mike O'Brien

Prime Day, running for 48 hours on July 15-16, is expected to generate $5.8 billion in global sales, with an estimated 250 retailers drafting in its wake as more of them realize the huge potential. Also, Prime membership has grown to 105 million in the U.S., and electronics, home goods and apparel are the hot categories.

With the Next Salvo, Walmart Offers Free Next-Day Delivery

| Mike O'Brien

Firing back at Amazon’s move less than three weeks ago, Walmart is now offering free next-day delivery to customers in Phoenix and Las Vegas, with plans to expand to Southern California within days and 75% of the U.S. population by the end of the year. Walmart’s deal is mostly free: There’s a $35 order value threshold to qualify.

Amazon Automating Packaging to Save on Fulfillment Labor

| Mike O'Brien

In an effort to reduce its massive distribution and fulfillment costs, Amazon is implementing packaging automation, much as many other retailers have, while a separate program offers up to $10,000 to help set up Amazon employees willing to flip to delivery contractors.

Amazon Moving to One-Day Delivery Guarantee for Prime Members

| Mike O'Brien

No sooner had everyone mostly adjusted to the new normal of two-day delivery across the continental U.S. than Amazon raised the bar yet again, signaling a move to free one-day shipping for its 100 million-plus Prime members. Amazon will be transitioning to one-day Prime delivery throughout 2019, starting in Q2.

MCM Outlook 2019: Getting Creative in Operations to Meet Demands

| Mike O'Brien

Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win.