retail media shopping cart feature

Retail Media Revenue: Are You Ready to Maximize?

| Gregory Stevens

With heady revenue predictions for retail media north of $100 billion, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. But we’re still in the early days, with behemoths scooping up most of the brand spend. Here are six relationship and revenue-building strategies for retailers to consider.

ecommerce mobile in store

Back to Ecommerce Basics: Shattering the Endless Shelf

| Justin Marshall

In ecommerce, we formerly used revenue, market share and similar metrics to gauge success. But if customer experience is going to be the touchstone of success, customer lifetime value (CLV), or the amount a brand can expect from any given customer over time, should be our guiding principle.

ecommerce fraud

Ecommerce Fraud: 4 Proven Mitigation Tactics

| Wesley Cherisien

Ecommerce has become an ingrained part of our lives, as most find it an effortless, convenient alternative to retail shopping, especially considering the times. Unfortunately, bad actors always find ways to mess with the system and conduct all manner of fraud. With that in view, here are 4 proven ways to mitigate ecommerce fraud.

e-grocery fruit order

Walmart, Amazon Most Popular for E-Grocery

| Mike O'Brien

Walmart is the most popular destination for e-grocery ordering, according to a new survey by Chicory, cited by 36% of respondents, followed by Amazon at 23%, and Instacart a distant third at 10%. Target was cited by just under 10% of respondents, followed by Kroger at 7%, Albertson’s/Safeway (3%), Stop & Shop (2%) and Shipt (1%).

UPS Sees Record Profit, Peak Volume Inches Up

| Mike O'Brien

UPS saw package volume increase by a below-projection 0.2% in Q4, higher in the beginning and lighter at the end, as the Omicron surge, the pull-forward of shopper activity and retail inventory challenges weighed on the key metric, the company said in its fourth quarter call. Amazon represented 11.7% of its business in 2021.

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Amazon Union Vote Redo Starts Feb. 4

| Mike O'Brien

The National Labor Relations Board on Tuesday ordered a second union vote at an Amazon fulfillment center in Bessemer, AL in the eye of a major labor battle, with the vote to begin by mail-in ballot on Feb. 4. Amazon has agreed to not pursue reprisal actions against employees for union organizing activities, per an NLRB agreement.

Walmart InHome fridge feature

Walmart Quintuples In-Home Grocery Delivery

| Mike O'Brien

In another front of their ever-escalating war, Walmart is quadrupling its in-home grocery delivery service as Amazon continues to step it up as well, both doubling down despite concerns that linger among consumers related to COVID-19 and the omicron variant spike.

AWS Outage Plays Havoc, Delays Peak Deliveries

| Mike O'Brien

An hours-long outage from Amazon Web Services (AWS) caused all manner of global havoc on Tuesday, shutting down government and private websites, robotic vacuums and popular streaming services as well as idling Amazon facilities as networks and apps went dark and operations ground to a halt.

Amazon Union Push Gets New Vote in Alabama

| Mike O'Brien

The National Labor Relations Board has ordered a new election to determine if Amazon fulfillment center workers in Bessemer, AL can organize as members of a union for collective bargaining, which would be a first in the United States and set off a warehouse labor chain reaction.

Amazon Prime Air Des Moines feature

Amazon Air Expands to Des Moines

| Mike O'Brien

Amazon Air this week has begun operations at Des Moines International Airport, helping to expand same-day delivery for Prime members in the Hawkeye State as its cargo operations continue to spiderweb across the country, increasing Amazon’s independence from traditional air freight carriers.