Key by Amazon Now Allows Delivery to Your Garage

| Mike O'Brien

First it was the front door, then the trunk. Now Amazon can have the delivery person drop off your ecommerce order inside the garage using smart lock technology. Key by Amazon – formerly known as Amazon Key – has now been extended to allow deliveries through the garage door.

20 Critical Implementation Tasks When Moving to a 3PL

| Brian Barry

Some ecommerce companies have gained tremendous benefits from third-party fulfillment partners. But once you contract with a 3PL you must develop a well thought out plan, coordinating with your departments and the partner as well as merchandise vendors, carriers and IT. Here are 20 critical tasks to ensure a smooth transition.

LSO Adds Enhanced Tracking, Route Optimization with Bringg Partnership

| Mike O'Brien

Adding a weapon in its competition with FedEx and UPS in eight Southern states, Texas-based regional carrier LSO has added route optimization and enhanced tracking and visibility through a partnership with software provider Bringg. See what capabilities this brings as well as enhanced productivity and efficiency for LSO.

Time to Deep-Six Omnichannel and Focus on Experience

| Seeta Hariharan

It’s about time retailers drop the term omnichannel from their vocabulary. Creating an omnichannel experience is not even that difficult. What is much harder is giving your customers a reason to shop, a belief that you are looking out for and providing them with unique experiences that they appreciate.

Walmart Adds Google Voice Capability for Online Grocery

| Mike O'Brien

Two months after dropping out of the Google Shopping Actions platform and the Google Express same-day delivery service after a year-long test, Walmart is adding Google’s voice ordering capability for online groceries as it continues to wage war with Amazon.

The Next Wave in Warehouse Automation

| Mike O'Brien

The pressure is on ecommerce merchants to get orders out faster so customers don’t go to competitors when the experience is flawed. This is why more fulfillment centers are implementing warehouse automation, including robotics, to address throughput and efficiency issues. This MCM report covers the latest solutions and trends.

MCM Outlook 2019: Getting Creative in Operations to Meet Demands

| Mike O'Brien

Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win.

Kroger Selects Orlando Area for Second Automated Fulfillment Center

| Mike O'Brien

Kroger plans to build the second of 20 automated distribution centers in partnership with UK grocer Ocado for fulfilling ecommerce orders in Groveland, FL. The state-of-the-art FCs, built by Kroger and powered by Ocado’s automation technology, are just part of Kroger’s innovation push including driverless and same-day delivery.

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