MCM Outlook 2019: Getting Creative in Operations to Meet Demands

| Mike O'Brien

Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win.

Kroger Selects Orlando Area for Second Automated Fulfillment Center

| Mike O'Brien

Kroger plans to build the second of 20 automated distribution centers in partnership with UK grocer Ocado for fulfilling ecommerce orders in Groveland, FL. The state-of-the-art FCs, built by Kroger and powered by Ocado’s automation technology, are just part of Kroger’s innovation push including driverless and same-day delivery.

Walmart Chief Technology Officer Exits Position

| Daniela Forte

Walmart chief technology officer Jeremy King, who oversaw much of the company’s digital strategy, is abruptly leaving the company according to Bloomberg and other sources. This comes at a critical juncture when Walmart’s ecommerce arm is growing rapidly and making headway against rival Amazon.

Worldpay Acquired by FIS, Integrates with Amazon Pay

| Mike O'Brien

In a continuing consolidation of the payments space, FIS has agreed to acquire Worldpay for $43 billion, while Worldpay at the same time has become the first payments acquirer to fully enable Amazon Pay for its ecommerce seller customers.

Retooling Your Fulfillment Network to Stay Competitive

| MCM Staff

To succeed, retailers and ecommerce companies need to meet heightened customer experience demands. That means offering fast shipping, free returns and same-day delivery, if possible. Learn insights from industry experts on ways to optimize your fulfillment network and focus your technology investments to compete and win.

How Omnichannel Can Beat Back Amazon and Attract Loyal Customers

| Charles Dimov

Though Amazon’s dominance of ecommerce may bring about feelings of doom or gloom, many retailers do not realize the influence they have to capture buyers before they default to Amazon. The key to achieving success is through providing omnichannel options that the ecommerce behemoth can’t match.

Understanding Your Selling Options on Amazon

| James Gagliardi

As merchants search for ways to offer shoppers the convenient buying experience they desire, Amazon has reigned as a top choice. But navigating the increasingly complex web of ecommerce can be tricky. There are critical factors to review when choosing the best Amazon distribution model for your business.

Amazon is America’s Most Shopped Retailer in Apparel

| Daniela Forte

Amazon has jumped from a joint second place with Target to first place among U.S. apparel retailers, according to a survey by Coresight Research. The survey found that Prime members account for two-thirds of all Amazon apparel shoppers, up from around 60% last year.