Amazon Coventry UK facility feature

Amazon Workers Stage First UK Walkout

| Mike O'Brien

While Amazon has been able to stay ahead of growing efforts at labor organizing in the U.S., at least for the time being, union workers at an Amazon facility in the UK midlands have walked off the job in protest over pay, a first in the country, according to several media reports.

Walmart-Salesforce partnership feature

Walmart, Salesforce Team Up on Fulfillment Services

| Mike O'Brien

Drawing parallels with Amazon’s expansion of Buy With Prime to all U.S. merchants — do they each have moles in the other’s operation? — Walmart and Salesforce have linked up to provide the former’s delivery and fulfillment services to a wider swath of merchants in the latter’s app store.

Amazon JFK8 exterior feature

Amazon, UPS In Full-On Labor Battles

| Mike O'Brien

Amazon lost another skirmish in its ongoing multi-front labor war, as a federal regulator ruled Wednesday against its petition to have a successful union vote in Staten Island, NY vacated. At the same time, the International Brotherhood of Teamsters is heating up rhetoric ahead of the expiration of its contract with UPS on July 31.

Buy With Prime feature

Buy With Prime Expands Nationally

| Mike O'Brien

Buy With Prime, the program that lets retailers not named Amazon offer shoppers the Prime experience and promise, is rolling out for all U.S. merchants as of Jan. 31, the company announced, ten months after a beta launch by invitation only for select users of Fulfillment By Amazon.

Boxed CEO Chieh Huang feature

Boxed, Amazon News Highlight Economic Woes

| Mike O'Brien

Boxed, the once high-flying online warehouse club that set out to be the ecommerce equivalent of brick-and-click competitors like Costco, Sam’s Club and BJ’s, is now exploring strategic alternatives, which euphemistically means looking for a buyer. And Amazon acknowledged an expansion of its corporate layoffs from 10,000 to 18,000.

Amazon air plane

Amazon Leasing Air Cargo Space, Delivering by Drone

| Mike O'Brien

Amazon, facing a continued slowdown in its ecommerce business and under pressure to boost flagging sales, is looking to sell excess capacity on its commercial cargo jetliners used to move goods among its network of warehouses here and in Europe. Meanwhile, both Amazon and Walmart announced multi-state drone delivery.

Amazon MCF forklift illustration feature

Amazon Raising Fees for MCF Sellers

| Mike O'Brien

Amazon is raising the fees it charges sellers for its Multichannel Fulfillment (MCF) program, saying the hike comes with enhancements like app integrations with BigCommerce, Adobe/Magento and Wix — not Shopify — but sellers are complaining, saying they’ll be priced out of the offering.

TikTok phone feature

TikTok Has a Massive Moment in 2022

| Mike O'Brien

TikTok, the hugely popular short-form video site owned by Chinese firm ByteDance, had quite a year in 2022, surpassing 1 billion users globally and making itself a force to be reckoned with in advertising, ecommerce and fulfillment, becoming the latest competitor to Amazon’s dominance. But government bans are applying heat.

Amazon Inspire

Amazon Inspire Treads in TikTok Territory

| Mike O'Brien

Amazon is launching a TikTok-like feature called Inspire that lets users scroll through short-form videos and hopefully buy stuff from brands, but industry observers don’t seem too inspired by the company’s latest venture into social commerce, an area that hasn’t really exploded. It’s the latest in a decade of social commerce experiments.

MCM Top 3PLs 2023 logo feature

Top 3PLs Directory Expands in 2023

| Mike O'Brien

Multichannel Merchant has published its eighth annual MCM Top 3PLs directory for 2023, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. It features in-depth profiles of 70 providers, including information on key capabilities and service offerings.