How Consumers Across the Globe Shop and Buy Online

| Greg Zakowicz

Consumer technology is constantly evolving, reshaping the way retailers and consumers interact on a daily basis. These changes force retailers to provide functionality that allows consumers to easily make purchases on their device, or devices, of choice.

customer service, customer experience, call center, customer service reps

Subtle Ways to Personalize the Shopping Experience

| Susan Wall

When it comes to the new ways people shop and buy, shoppers still would rather consult on the phone with a clerk while some don’t mind if you offer personalized recommendations. Here are what you should be thinking about when it comes to personalizing the shopping experience for your customer.