Larry Freed Steps Down as CEO of ForeSee
ForeSee announced that its president and CEO, Larry Freed has decided to step down from his position, according to a ForeSee blog post.
ForeSee
Amazon Delivers the Top Mobile Customer Experience
Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.
Amazon and L.L. Bean Best in Customer Satisfaction
During the 2013 holiday shopping season, Amazon and L.L. Bean tied for the highest company-level satisfaction, according to a recent report by ForeSee.
QVC’s Contact Center Gets Top Score in ForeSee Experience Index
QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.
B2B Lags Behinds B2C in Online Customer Satisfaction
Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on customer satisfaction trends and allows B2B companies…
ProQuest Uses ForeSee to Measure Web Customer Experience
Research solution provider leverages findings to meet and exceed expectations of multiple audiences Download image ANN ARBOR, Mich., May 13, 2013 /PRNewswire/ — ForeSee, the global leader in technology-driven customer experience analytics, today announced that ProQuest, an information firm central…
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