Topless Towers

| MCM staff

Now that President Bush has made it OK to mention matters of faith in public, maybe it’s time to sermonize a bit and denounce pride. Medieval Christian

Lew Waddey on Outsourcing

| MCM staff

Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.

The Cybercritic: Chefwear

| The Cybercritic

Reviewed Jan. 5, 3 p.m., Explorer 5.0 (www.chefwear.com) Chefwear believes that even laypeople have the right to don puffy white hats in the kitchen.

Puttin’ On the Ritz

| David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Talking Heads

| MCM staff

“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for

The Cybercritic: Chef Direct

| MCM staff

Reviewed Jan. 3, 2 p.m., Explorer 5.0 (www.chefdirect.com) Chef Direct promises Wholesale prices direct to you! but the site needs to deliver a little

To Catch a Thief

| Martin Dolphin

Alarming statistics abound on the prevalence of security breaches. A survey released in 2000 by the Computer Security Institute (CSI) and the FBI reveals

Profile: David Bolotsky

| Rama Ramaswami

You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I

Digging Tunnels

| David Pluviose

A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing

When Dinosaurs Fly

| MCM staff

Move over, Jurassic Park. Brick-and-mortar retailers have not only survived the mass extinction of dot-coms but evolved into a new, hybrid species of