PACKAGE DELIVERY GLOSSARY
When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here.
Shipping/Delivery
ORDERS GLOSSARY
Abandoned call: Call in which a customer hangs up before reaching a call center staffer. ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call …
Alloy’s online/offline dividends
Alloy wants teens to think of its Website as their local mall. “Teenagers go to malls. They’re there to shop, but also to talk to friends, look at magazines,
Paladin kills off part of its product line
Has Boulder, CO-based Paladin Press – the same Paladin that once published books such as The Poor Man’s James Bond and How to Kill – remade itself into
PARCEL DELIVERY: FEDEX HITS THE GROUND
New consumer ground delivery service aims to compete with UPSTouting itself as a United Parcel Service alternative for ground residential delivery, FedEx
PACKAGE DELIVERY: Carriers ace the holidays
Even with the influx of packages shipped by Web-only merchants, most catalogers contacted by Catalog Age gave high marks to parcel carriers during the
PAPER, BRICKS & CLICKS: 10 STEPS TO CHANNEL INTEGRATION
The never-ending hype about e-commerce over the past few years has sent many catalogers and retailers speeding to produce flashy, attention-getting Websites.
PARCEL DELIVERY: Donnelley Logistics buys CTC
Deal creates a more formidable competitor to United Parcel ServiceWith its Feb. 2 acquisition of CTC Direct Distribution, catalog printer R.R. Donnelley
PAPER PRICE INCREASES: …and paper’s up
Prices hikes, even shortages aheadReady to pay up to 33% more for your paper? After the October 1999 increase of $60/ton for coated groundwood, industry
PARCEL DELIVERY: Ho-hum, another UPS rate hike
From a public relations perspective, United Parcel Service got lucky this year. Less than two weeks after announcing on Dec. 29 that in February it would