ecommerce delivery, customer experience, shipping and delivery experience, ecommerce fulfillment

The ABCs of Preventing Shipping Damage, Part II

| Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.

Cyber Weekend Ecommerce Surge Slows Carrier Networks

| Mike O'Brien

Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.