Increased Shipping Costs Continue to Affect Merchants
Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?
Shipping/Delivery
DSW Launches In-Store Pickup and Ship-to-Store
eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.
Is Your Customer Service Performance Building Confidence and Loyalty?
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…
Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping … Continue Reading →
Tips for Avoiding the Island of Misfit Ecommerce Deliveries
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
Millennials More Interested in Same-Day Delivery from Online Retailers
A survey by Bizrate Insights has found that Millennials are the most interested in same-day delivery, with nearly a third (30%) of them saying it is important, contrasted by only 5% of Seniors.
USPS Parcel Growth Continues, As Mail Volume Drops, Loss Declines
The USPS reported a 14.1% increase in package volume, and an 11.1% increase in shipping and package revenue in 2015, as mail volume continued to fall.
Most Shippers Not Prepared for Holiday Season Challenges
Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.
Deliv Acquires NYC Same-Day Provider Zipments
Same-day delivery provider Deliv is continuing its market expansion plan by acquiring New York same-day company Zipments, after acquiring WeDeliver in June.