There are at least 5 fulfillment metrics that ecommerce brands need to track, all connected to your ability to meet customer expectations during peak season as well as the rest of the year. See how measuring performance in these key areas can help forecast your ability to operate at full capacity and improve year-round operations.
Two months after a similar move by FedEx, UPS announced changes to its dimensional weight pricing schedule – with a twist. See what other changes UPS made, how they stack up against FedEx and what it means for merchant shippers.
Delivering a quality experience means customers are more likely to become advocates, telling their friends and coming back to buy more. But undeliverable shipments will move things in the opposite direction fast this peak holiday season. Here are some tips to help you avoid that worst-case outcome.
UPS and FedEx both struck new ecommerce partnership deals, the former with packaging company Sealed Air and the latter with electronics retailer Newegg. See what the two partnerships mean and what benefits they bring to ecommerce customers.
While we’re not through peak season yet, there are 8 quick steps you can take now that will help with post-season assessment of your fulfillment operations and planning for 2017. They will prove invaluable in January and February as you look for ways to implement improvements during the next peak.
If you think customer expectations are high overall in terms of ecommerce and direct-to-customer fulfillment, take a good look at the millennial generation. See what the research says, and what three millennial-focused brands are doing to go above and beyond and deliver a great customer experience for this key demographic.
With PetSmart becoming the latest company to offer same-day delivery, other merchants are likely asking themselves, when does this level of service make sense? The answer depends on demographics, product category and your ability to absorb the cost.
UPS, FedEx and the USPS are all projecting major growth in holiday shipping volume during the peak season, driven by the ongoing boom in ecommerce activity. See what kinds of increases the carriers are expecting.
With the holiday season not too far off, businesses need to be prepared for the rush. Here are several tips to get retailers through the busiest time of the year.
The USPS is requesting a Priority Mail rate increase of 3.9% and 3.3% for Priority Mail Retail. This compares to increases of 4.9% for both UPS and FedEx. See what prices are being proposed across all of its parcel products.